We have a 7-day refund policy.
If you are not satisfied with your purchase, please email us on info@lecigaro.com within 7 days from receiving your order, to process your refund.
Items must be returned in the same condition they were shipped to you; brand new, in no way damaged, altered or repaired, without signs of use or wear, and complete with everything they were shipped with.
Following inspection, if the items are approved for return, we will process your refund minus a return delivery fee of AED 50, within 48 hours.
If the items are not approved for return, a refund will not be processed and your items will be sent back to you with a return delivery fee of AED 50 (two-way delivery).
In the event your items have a manufacturing defect or malfunction, we will refund you in full, if the same items are not in stock. If available, we will replace them for you, free of charge.
Refunds will be credited to you in the form of store credits, Store credits have a validity of 1 year. Please note that refunds could take 7-10 business days to show in your account due to varying processing times between payment providers.
EXCHANGES
If you received an item as a gift and wish to exchange it, please follow our return policy and make sure to request an exchange within 7 days from the order date.
We do not offer reimbursements for items exchanged with others of lower value.
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